- The common publication plan for EPSI 2010 is now set. See Here.
- EPSI will hold an international seminar in Riga (SSE Campus) on August 19th. For information and registration please see the invitation Here.
- Briefing about the EPSI Anniversary Conference is available. Click here for the text (pdf).
- Now the Economy-wide summary for The EPSI 2009 rounds are ready. For the press-release click here.
- Now the Pan European Society activities is ready. Click here for the Press Release
- Now the study of the Nordic and Baltic insurance sector 2009 is ready . For the report, click here.
- Now the Pan European study of the Consumer Sentiment for fall 2009 is Ready . For the report, click here.
- Here are the Pan European results for Satisfaction and trust in the ICT sector 2009. For the release click here.
- Now the first Pan European banking results 2009 are ready. For press release click here. National press releases ae available on the respective entity web-site.
Contacts
For Pan European Corporate Studies (link)
For National references (link)
For Research Issues
Welcome to the EPSI Rating website!
EPSI Rating (Extended Performance Satisfaction Index) is a system to collect, analyse and disseminate information about image, preferences and perceived quality as well as loyalty of customers and other stakeholders to commercial entities and other organisations
The work with EPSI national and international benchmark studies is run under the framework EPSI Research Services, UK. Work with collection and presentation of customer and other stakeholder insight is handled through a network of national platforms. Links to current Platforms here. The regular coordination and analysis is harmonized from the research secretariat in Stockholm. Contact here.
Research and Development around EPSI takes place in a number of academic organisations and institutes both in Europe and overseas. This task is coordinated through the research network IFCF (International Foundation for Customer Focus). Current R&D activities include modelling of relationship beetween Customer and Employee satisfaction as well as of Brand Image aspects.